What do I need to start an online business?
Firstly you will need to purchase your domain name and sign up for hosting with a compatible provider. You can purchase your domain name through the hosting provider or through another service like Godaddy.com. You then purchase the design from us that you like, complete the questionnaire we send you and we then customize and install your design for you. You then easily maintain your site through your storeadmin with our detailed tutorial to help you.

How long will it take to install my site?
Installation typically takes between 5 and 10 working days, depending on whether we have all the information we need from you to customize and install your site. Often is can take less than this. Please ensure we have the correct password for your storeadmin as installation is slowed down when you have changed your password but have not told us the new one.

What is a Favicon?
A favicon, or 'favorite icon' is a small, 16x16 image that is shown inside the browser's location bar and bookmark menu when your site is called up. It is a good way to brand your site and increase it's prominence in your visitor's bookmark menu. It is the little pink heart on our site.

Why does my Favicon not show up?
Your favicon may not appear immediately. In fact, it may take a few days, and in IE, sometimes the favicon will disappear from time to time due to a browser bug.

What is a Splash Page?
A Splash page is the first page a visitor will see when they type in your web address. You can have graphics and text describing your store and products and usually there is an area your visitor will click to 'enter' your actual store.

What info do you need from me?
Before we can customize and install your site, we need the following information:
Your business name
Your slogan if you want one
Your welcome email from your hosting provider with your storeadmin and cpanel login details
If you ordered business card templates, we will need the info you want on your cards.

Can you change the colors or text?
Our designs are generally sold 'as is' but if you want minor color or text changes, then we can do this from an extra $40 depending on difficulty of changes.

My site is showing things up strangely, with the images to the bottom of the page, why?
This usually happens when you are using Internet Explorer 6 as your browser. IE6 is known to have a variety of display issues. We don't guarantee our designs will work in IE6. We recommend downloading IE7, or even better, Firefox which is a whole lot more secure than IE, and this should sort out the problem as our designs are compatible with the newest, most standards compliant browsers, like Firefox, Safari and Opera.

I've bought a design, can I purchase a matching business card template later on?
Yes, you can purchase any matching items at any time, just email us and let us know and we will send you a paypal invoice. Business card templates, hang tags, etc can be uploaded to Vistaprint to be printed for you, we do not print the cards for you ourselves.

What format will the Business card Template be designed in?
All Business card templates are designed at high res 300dpi in .jpg format to upload to Vistaprint for printing.

Can you incororate a logo I already have into my new site?
Absolutely! We can add your logo to your header. We do, however, have to respect copyrights, so if you want us to alter your logo in any way, you first need the permission of the person who designed it for you. If you would like to use a logo that you have complete rights to, then you may submit that to us. If you are unsure of whether you own the rights to the logo, please contact the logo designer for verification.

What images do you need for my homepage?
The images we use on our designs are there for sample purposes only and you will need to email us the images you want used on your homepage so we can prepare them and install them for you. You can change these at any time, but if they are part of a collage, you will need us to change them for you for a small fee.

I have images, but they are not really suitable, can you help make them look professional?
Sure, we can prepare your images for you for an additional $20 per 5 images.

Where can I get my business cards printed?
We recommend Vistaprint, where you simply upload the template made by us and place your order.

Can you add a flash slideshow to my homepage?
Yes we can, you will need to email us all the images you want included. This service starts from $50.

I want to use a hosting provider that is not listed as 'compatible' on your site, what should I do?
Wherever you wish to use another hosting provider, this is fine, but you will need to install the design yourself with the help of your hosting provider. We will email you the images and html code you will need.

Can I alter the layout or graphics of my design after purchase?
No. You are purchasing the license to use the template for your site, you are not purchasing the rights to the layout or graphics, we retain ownership of all graphics and layout. If you wish to purchase the copyright to your graphics and layout, please contact us to discuss purchasing the correct license.